Legal terms and conditions governing the use of our hair transplant consultation and brokerage services.
Last updated: December 2024
Welcome to HairTransplant.city. These Terms of Service ("Terms") govern your use of our website, services, and any related communications. By accessing or using our services, you agree to be bound by these Terms.
HairTransplant.city operates as an independent broker connecting patients with hair transplant clinics in Istanbul, Turkey. We are NOT a medical clinic and do NOT provide medical services directly.
If you do not agree to these Terms, you may not access or use our services.
These Terms apply to all visitors, users, and others who access or use our services, including but not limited to our website, consultation services, and communication platforms.
All medical procedures carry risks. The information provided on our website is for educational purposes only and should not be considered medical advice. Always consult with qualified medical professionals before making decisions about medical treatments.
You agree to provide accurate, current, and complete information during registration and consultation processes. You are responsible for updating your information when it changes.
You agree to use our services responsibly and in accordance with applicable laws and regulations.
The following activities are strictly prohibited:
You acknowledge and agree that:
We maintain full transparency about our business model:
Our consultation services can be cancelled at any time with no penalty since they are provided free of charge.
Cancellation policies for medical procedures are set by individual clinics. We will help you understand and navigate these policies.
*Exact policies vary by clinic. We will provide specific terms before booking.
We understand that medical emergencies or unexpected situations may arise. In such cases:
HairTransplant.city acts solely as a broker and information provider. We are not liable for medical outcomes, clinic performance, or treatment results.
In no event shall HairTransplant.city's total liability exceed the amount of fees paid to us by the user, if any. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.
All content on our website is protected by intellectual property laws, including:
When you submit content to us, you grant us rights to:
You may use our website content for personal, non-commercial purposes only. Commercial use, reproduction, or distribution requires written permission.
We respect the intellectual property of others and expect users to do the same.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our comprehensive Privacy Policy.
Read our full Privacy Policy →We encourage resolving disputes through direct communication first:
If direct communication doesn't resolve the issue:
As a last resort, legal proceedings may be necessary:
We are committed to fair and timely resolution of all disputes. Our goal is always to find a mutually satisfactory solution that preserves our relationship with patients.
These Terms are governed by:
Legal disputes will be handled by:
We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will:
If you have any questions, concerns, or need clarification about these Terms of Service, please contact us using the information below.
📧 legal@hairtransplant.city
📞 +90 212 XXX XXXX
📍 Istanbul, Turkey
🕒 Business Hours: 9 AM - 6 PM (GMT+3)
📧 support@hairtransplant.city
💬 WhatsApp: +90 XXX XXX XXXX
🌐 Live Chat: Available on website
⏱️ Response Time: Within 24 hours
For urgent matters requiring immediate attention, please call our emergency contact line available 24/7 during your treatment period.
Now that you understand our terms, take the first step toward your hair transplant with confidence.
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